Refund Policy

Have a change of plans? With Kurosim, you can request a refund within 90 days after the day of purchase.

Type of refunds

Refund for Service Withdrawal

If your plans have changed for some reason.

For a full refund you need to fulfill these requirements:

The eSIM haven't connect to any destination supported networks
You must provide the reasons for it
Requests must be submitted within 90 days after the day of purchase

For a full refund you need to fulfill these requirements:

Network Issue

If the eSIM cannot be used due to a kurosim issue, or if the destination country's network infrastructure is unstable, we can offer you with a full refund

For a full refund you need to fulfill these requirements:

The eSIM has been used for less than 100 MB of use
Still on a validity period of time
Requests must be submitted within 90 days after the day of purchase
Provide the evidence

For a full refund you need to fulfill these requirements:

Incompatible Device

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

For a full refund you need to fulfill these requirements:

The eSIM haven't connect to any destination supported networks
Requests must be submitted within 90 days after the day of purchase

This refund can be sent to your bank account.

For any issues related to refunds or to initiate a refund request, please contact us from or via WhatsApp.

Ready For The Best Internet Connection During Your Travels?

Check available countries & internet packages